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  DigitalMarketingCERTIFICATE

           Advisory Board Member


James Clayton
General Dynamics Information Technology
Project Manager
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Areas of Expertise
Understanding Customer Experience, Driving Innovation Through Digital, Digital Transformation
Jim Clayton is a project manager at General Dynamics Information Technology, with four years of experience initiating and running contracts in both Veterans Health Administration and Veterans Benefits Administration.  His management ensured successful wins, effective delivery and excellent customer service. He assumed the additional responsibility of running the VA Account Program Management Office and standardized reporting and briefings. Mr. Clayton also established the Intake, Conversion and Mail Handling Services Program Management Office.  He and his team standardized, improved and managed the onboarding of 1,800 plus ICMHS employees.  He advises colleagues and sub-contractors on streamlining their onboarding operations.  He analyzes and manages processes on site at our scanning facilities.

Mr. Clayton retired from the Veterans Benefits Administration in May 2015 after 33 years of government service. He served as a Special Assistant and confidential advisor to the Principal Deputy Under Secretary for Benefits providing organizational and workload knowledge and advice.  He provided thought leadership on new projects and reorganizations; developed contract requirements; advised on Planning, Programming, Budgeting and Execution (PPBE); and Strategic Planning.  He also served as Acting Deputy Chief of Staff managing VBA’s SES hiring plan, developing reorganization alternatives and writing responses to Congressional inquiries.  Finally, he served as Acting Executive Assistant to the Under Secretary for Benefits as a technical expert, analyst and advisor.

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Location
University of South Florida
​Muma College of Business
12212 Maple Drive
Tampa, Florida 33620
Contact Us
Gwen Schanda
Program Manager
gschanda@usf.edu
813-563-6229
University of South Florida
​Digital Marketing Certificate Program

The Digital Marketing Certificate Program at the University of South Florida is offered in connection with the USF Muma College of Business.
OUR PROGRAMS
Digital Marketing
​Customer Experience
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  • HOME
  • ABOUT
    • Why Digital Marketing
    • Our Faculty & Leadership
    • Testimonials
    • Our Partners
    • Gallery
    • About USF
    • FAQ
  • Reserve Your Seat
    • Tampa
  • For Individuals
    • Who Should Attend
    • Curriculum
  • For Corporations
    • Custom Programs By Topic >
      • NEW - Customer Experience
      • Business Fundamentals
      • NEW - Design Thinking
      • NEW - Digital Marketing for Healthcare
      • Social Security Planning Certificate
  • Experience
  • Photos
  • News & Updates