Advisory Panel Member
Director of Customer Service
Areas of Expertise
Understanding Customer Experience, Driving Innovation Through Digital, Unleashing the Power of Mobile, Analytics and Measurements, Digital Transformation
Originally from Chicago IL, I moved to Florida as a teenager and have enjoyed every minute of the paradise that is our beautiful Pinellas/Tampa area. I attended Seminole High and St. Petersburg College. I have been operating as a GM or Director over the last 12 years, with several different business models. In every position I was accountable for operations and sales. Over the last 4 years I have identified, built/created and implemented 9 separate projects that allowed us (SC) to operate at higher efficiencies (60% in one channel alone), We also increased productivity via a collaborative, confident and success driven culture.
I feel the most success when I hire, train and promote those around me, I feel this drives not only my individual learning but also those around me as well.
Build relationships, not walls!