Advisory Board Member
|
Roxana Strohmenger
|
|
UKG (Ultimate Kronos Group)
Vice President, Customer Experience Strategy 
Areas of Expertise
Understanding Customer Experience, Analytics and Measurements
|
Roxana is VP of Customer Experience (CX) Strategy at UKG. She is a driven transformation executive and co-creator of Forrester's CX Index™ with 15+ years of experience as a practitioner and thought leader. Roxana is also a Board Member of the CXPA (Customer Experience Professional Association) and a CX Award Winner.
Roxana has deep expertise in designing and executing innovative CX transformation initiatives that tap into the six core CX competencies and leveraging CX best practices to create differentiated, high-quality experiences that create, sustain, and expand customer loyalty. Track record of success in driving innovation and organizational change, building high-performance teams, achieving business results, and delivering energizing and motivating presentations. |
|
