Advisory Panel Member
GCS CIM Manager
Areas of Expertise
Understanding Customer Experience, Analytics and Measurements
Sherryl Sacay is a certified Lean and Six Sigma practitioner and is currently the Customer Services Continuous Improvement Manager at Elsevier. Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. In 2016, Sherryl and her family relocated to the US from the Philippines.
Sherryl has accumulated 15 years of diverse experience with world leading organizations such as AP Moller Maersk and UnitedHealth Care as a Business Process Improvement Manager. She has diverse experience in Process Improvement, Quality Management, Project Management, Agile Methodologies, Data Analysis and Data Visualization. She also provides mentoring to Project Leaders who are undergoing Lean and Six Sigma Yellow Belt and Green Belt Certifications. In Elsevier, she currently leads the Digital Customer Success, a one-of-a-kind program with the aim to deliver Operational Excellence, Enhanced Collaboration, and World-Class customer experience to Elsevier’sdigital products.
Sherryl is a graduate ofMapua Institute of Technology in the Philippines with a Bachelor of Science degree in Electronics and Communications Engineering. She has completed her Lean and Six Sigma Green Belt and Black Belt Certifications from Maersk’s Process Excellence Academy.